Important Notes on Our Products

Terms & Conditions

What does "Natural Cosmetics" mean to us?

Our products are manufactured using traditional methods from plant oils, herbs, and natural fragrances. They contain no synthetic preservatives, parabens, or silicones. The term "natural cosmetics" refers to the composition and manufacturing process, not to any medical or therapeutic effect.

What is the shelf life of the soaps?

Each soap is handcrafted in small batches and, once opened, has a shelf life of at least 12 months. You can find the best-before date on the packaging. Store the soap in a dry, cool place to preserve its shape and fragrance for as long as possible.

Can I use the products on sensitive skin?

Our formulations are deliberately kept simple and avoid irritating ingredients. Nevertheless, individuals may react differently to natural oils or fragrances. We recommend performing a small patch test on the inside of your forearm before first use. If irritation persists, discontinue use and consult a dermatologist.

What does "sustainable lifestyle" mean to us?

We prioritize plastic-free packaging made from cardboard or glass, short transport routes, and regional raw materials wherever possible. Our understanding of sustainability also includes product durability and the avoidance of excessive packaging. We do not claim a complete ecological footprint but transparently disclose which materials and processes we use.

Are your products certified?

Our products are not certified by an external seal. However, we disclose all ingredients and explain on the product pages where they come from and how they are processed. The information on the packaging complies with legal requirements for cosmetic products.

Do you have questions about our soaps?

We are happy to advise you on ingredients, skincare routines, or sustainable alternatives. Write to us – we will respond within 24 hours.

Contact & Availability

We look forward to your message – in person, by phone, or directly on site.

Phone +43 4852 5573
Address

Gmeinerplatz 31

Opening Hours

Mon–Fri 09:00–18:00
Sat 10:00–14:00

Contact Options

You can reach us by email at info@gotimilksoap.com or by phone at +43 4852 5573. We are available for you Monday through Friday between 9:00 AM and 5:00 PM. For personal inquiries, feel free to visit us at Gmeinerplatz 31.

Response Time & FAQ

We strive to respond to all inquiries within 24 hours. In urgent cases, please contact us by phone. We have compiled common questions about orders, shipping, and ingredients in our FAQ section – a quick help before you write to us.

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